By Chief Harry P. Dolan (ret.)
Information delivered in the midst of a crisis is often inaccurate. It has been my experience that the first wave of information, gathered in a hurried or excited manner, always contains some inaccuracies. Sometimes, as public safety leaders, we have no choice but to make quick decisions based on incomplete information when dealing with emergency situations. The majority of the decision-making situations we encounter, however, are not crisis situations requiring an immediate response. In most of the decisions we make about operations, personnel, and policy matters, there is time to gather more information, think about our options, and even engage in debate.