Upcoming Training

Filter Classes:

Instructor(s):
  • Harry P. Dolan
    Chief of Police, Raleigh Police Department, NC (Ret.)
  • Paul W. Luster
    Capt., Kansas City Police Department, MO
  • Chuck L. Wilson
    Captain, New Hanover County Sheriff’s Office, NC
Location:
  • Sterling Heights, MI
Region:
  • Midwest
Date(s):
  • February 27-March 2, 2017
Registration Fee:
  • $995.00

Chief Harry P. Dolan’s, (Ret.) Surviving Verbal Conflict® Training Program has been provided to tens of thousands of public safety professionals throughout the country. In response to popular requests, Chief Dolan has developed a train the trainer program providing public safety professionals with the training, tools and material required to train agency personnel in the highly acclaimed Surviving Verbal Conflict® Verbal De-escalation Program.

Surviving Verbal Conflict® Verbal De-escalation Train-the-Trainer course develops and prepares public safety professionals to serve as trainers in Surviving Verbal Conflict®. The 3 ½ day (26 hour) course covers the Surviving Verbal Conflict® course material as well as instructor development content such as how to present the lesson plan & program, student learning styles, and teaching practical exercises. Participants will be provided with all instructor related materials supporting their presentations i.e. SVC PowerPoint presentation, workbooks, practical exercises, as well as ongoing technical support.

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Harry P. Dolan
    Chief of Police, Raleigh Police Department, NC (Ret.)
  • Daniel Nieters
    Sergeant, Raleigh Police Department, NC
Location:
  • Conroe, TX
Region:
  • South
Date(s):
  • March 6-9, 2017
Registration Fee:
  • $995.00

Chief Harry P. Dolan’s, (Ret.) Surviving Verbal Conflict® Training Program has been provided to tens of thousands of public safety professionals throughout the country. In response to popular requests, Chief Dolan has developed a train the trainer program providing public safety professionals with the training, tools and material required to train agency personnel in the highly acclaimed Surviving Verbal Conflict® Verbal De-escalation Program.

Surviving Verbal Conflict® Verbal De-escalation Train-the-Trainer course develops and prepares public safety professionals to serve as trainers in Surviving Verbal Conflict®. The 3 ½ day (26 hour) course covers the Surviving Verbal Conflict® course material as well as instructor development content such as how to present the lesson plan & program, student learning styles, and teaching practical exercises. Participants will be provided with all instructor related materials supporting their presentations i.e. SVC PowerPoint presentation, workbooks, practical exercises, as well as ongoing technical support.

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Menomonie, WI
Region:
  • Midwest
Date(s):
  • March 7-8, 2017
Registration Fee:
  • $390.00

A promotion to a supervisory position is an invitation to enter the world of personnel management. This course will provide attendees with the knowledge necessary to recognize the most common and costly personal liability issues confronting supervisors in public safety.

Far too many supervisors are learning about these challenges through the process of trial and error—at great expense to the agencies and themselves. In this course, federal and state statutes and case law will be utilized to illustrate the potential pitfalls of employee relations in public safety administration and the means by which those liability risks can be managed.

This course is designed to prepare public safety supervisors to take preventative steps to limit supervisor liability, maintain organizational standards and protect employee rights under the law.

Instructor(s):
  • Harry P. Dolan
    Chief of Police, Raleigh Police Department, NC (Ret.)
Location:
  • Martinsville, VA
Region:
  • South
Date(s):
  • March 14 - March 17, 2017
Registration Fee:
  • $995.00

Chief Harry P. Dolan’s, (Ret.) Surviving Verbal Conflict® Training Program has been provided to tens of thousands of public safety professionals throughout the country. In response to popular requests, Chief Dolan has developed a train the trainer program providing public safety professionals with the training, tools and material required to train agency personnel in the highly acclaimed Surviving Verbal Conflict® Verbal De-escalation Program.

Surviving Verbal Conflict® Verbal De-escalation Train-the-Trainer course develops and prepares public safety professionals to serve as trainers in Surviving Verbal Conflict®. The 3 ½ day (26 hour) course covers the Surviving Verbal Conflict® course material as well as instructor development content such as how to present the lesson plan & program, student learning styles, and teaching practical exercises. Participants will be provided with all instructor related materials supporting their presentations i.e. SVC PowerPoint presentation, workbooks, practical exercises, as well as ongoing technical support.

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
  • Harry P. Dolan
    Chief of Police, Raleigh Police Department, NC (Ret.)
  • Dr. Jack Enter
    Jack Enter and Associates, GA
  • Brian Crandell
    Senior Associate, The Gallagher-Westfall Group
  • Brian Nanavaty
    Captain, Indianapolis Metropolitan Police Department, IN
Location:
  • Sterling Heights, MI
Region:
  • Midwest
Date(s):
  • March 20-24, 2017
Registration Fee:
  • $975.00

This course is a unique, one-week leadership development conference designed to provide public safety professionals of all ranks, sworn and civilian, with practical time tested leadership lessons learned from the arena. Courageous leadership strategies will be presented from some of the nation’s most experienced public safety leaders and trainers. Our overriding goal is to prepare today’s leaders to confront the new reality of heightened transparency and unprecedented expectations.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Cincinnati, OH
Region:
  • Midwest
Date(s):
  • March 23 - March 24, 2017
Registration Fee:
  • $390.00

The process of recruiting, vetting and hiring qualified applicants represents one of the greatest challenges confronting law enforcement. Agencies are looking to new recruiting strategies well beyond putting out the “help wanted” sign. This is particularly true as agencies recruit men and women of the millennial generation.

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Developing Organizational Performance Leadership